Let’s talk ↗YOUR PEOPLE. OUR PRIORITY.
Every guest deserves a thoughtful reply. Every host deserves room to breathe.
We help Airbnb and short-term rental hosts stay responsive around the clock—with human guest communication and organized operational support. Growing businesses are welcome, too.
A CALMER WAY TO GROW
Velora STR is a remote support partner for hosts and growing teams. We bring clear communication and structured workflows to the daily details, so you can give more attention to the bigger picture.
WHAT WE TAKE OFF YOUR PLATE
From a guest’s first question to the tasks behind a smooth stay, choose the support your business needs.
24/7 English guest communication for Airbnb and STR hosts.
Email, live chat, social inboxes, customer follow-ups, FAQ responses, and service updates for growing businesses.
Calendar coordination, CRM updates, task tracking, SOP documentation, reporting, and organized daily handoffs.
Listing updates, review response support, guest feedback organization, and reputation monitoring.
Support for your existing tools and agreed automation workflows. Communication through your preferred channels, including Breezeway or Slack.
Prospect research, lead list organization, inquiry follow-ups, and CRM maintenance aligned with your outreach process.
QuickBooks bookkeeping and Avalara tax-filing support within an agreed scope. Clients provide and pay for their Avalara subscription.
PERSONAL SUPPORT. A CLEAR PROCESS.
Share your properties, channels, message volume, and the tasks taking up your time.
We agree on coverage, responsibilities, tools, escalation rules, and a tailored monthly quote.
We onboard into your workflow, maintain clear handoffs, and review the service together.
24/7 guest messaging. Operations and administrative work take place during agreed office hours. Exact schedules and escalation arrangements are confirmed during onboarding.
FLEXIBLE SUPPORT, THOUGHTFULLY SCOPED
Custom monthly quotes based on your properties, support channels, coverage, and workload.
For hosts and businesses needing a helping hand with a focused set of tasks.
For regular inquiries and more moving parts across your properties or channels.
For teams needing wider communication and operational support.
Introductory discounts of $100–$500 off the monthly fee are available for your first three months of paid service. The discount, scope, and ongoing rate are confirmed in your tailored proposal.
Package inclusions and coverage are confirmed in your proposal. 24/7 guest communication is scoped to your plan; it does not mean 24/7 administrative work.
A FEW THINGS TO KNOW
Airbnb and short-term rental hosts are our primary focus. We also support growing businesses needing customer communication and operational assistance.
Guest communication is available around the clock. Operations, bookkeeping, and administrative work follow agreed office hours. Coverage and escalation responsibilities are documented in your plan.
Yes. We agree on the tools and access needed during onboarding, including your preferred messaging platform, such as Breezeway or Slack.
Eligible plans receive $100–$500 off the monthly fee for the first three months of paid service. Your proposal sets out the exact discount and the rate that applies afterward.
The client provides and pays for the Avalara subscription. VeloraSTR offers tax-filing support through the platform within the agreed scope.
Yes. You can indicate whether you prefer a written message or voice recording when emailing us for a quote. A discovery call is also an option.
Yes. We can scope support for one rental or multiple listings.
We consider your number of properties, message volume, support channels, hours, and tasks. Your proposal lists the agreed scope and monthly fee.
When Airbnb access is needed, the listing owner invites our account as a co-host. We agree on the permissions needed for your plan. You keep your own login.
During onboarding we agree on what we can handle directly, what needs your approval, and who to contact for urgent issues.
LET'S TALK ABOUT YOUR RENTALS
Tell us how many properties you host, where they are, and which tasks you want help with. We'll use those details to recommend a plan.
Email support@velorastrhost.com. Let us know if you prefer a written reply, voice explanation, or discovery call.
Email us for a quote